Service Agreement for Service Seekers

As a Service Seeker, you agree to:

       a) Provide Accurate and Honest Information

• Furnish truthful and complete information when creating your profile, posting requirements, or engaging a Service Provider.

• Clearly specify the nature of work, work hours, expected skills, household environment, number of family members, and any special instructions or requirements.

• Promptly update any changes to your service needs on the Platform.                                                                                              b)  Maintain Transparent Communication

• Communicate your expectations, work schedules, job responsibilities, salary terms, and leave policies to the Service Provider before finalizing the engagement.

• Avoid making false promises or misleading statements regarding employment terms.                                                                    c) Ensure Lawful and Respectful Conduct

• Treat all Service Providers with dignity, respect, and without discrimination based on gender, religion, caste, or background.

• Refrain from any form of physical, verbal, or emotional abuse, harassment, or exploitative behaviour.

• Ensure that the working environment is safe, humane, and free from any threats or unsafe conditions.                                      d) Comply with Applicable Laws

• Adhere to all relevant local, state, and national laws concerning the engagement of domestic help, including minimum wage laws, working hours, and holidays.

• Where required, ensure legal documentation or employment agreements are maintained and accessible.                              e) Manage Service Provider Relationship Independently

• You are solely responsible for supervising, directing, and evaluating the Service Provider’s performance.

• Handle disciplinary matters or disputes with the Service Provider in a reasonable and lawful manner.

• The Platform is not liable for any acts, omissions, or breaches by the Service Provider once engaged.                                     f) Make Payments Exclusively via the Platform

• All payments to the Service Provider must be made only through the Platform using the integrated payment gateway.

• All payments for daily services shall be made in full and in advance by the 2nd day of every month. No part-payment or deferred payment shall be permitted unless expressly approved by the Company through the platform.

• You shall not make direct payments to the Service Provider under any circumstances (including cash, bank transfer, UPI, or any other direct mode).

• Do not provide any bonuses, gifts, or monetary incentives to the Service Provider without prior consultation and written approval from the Platform management.

• Any unauthorized payments or bonuses may result in account suspension and forfeiture of Platform support or benefits.

• However, users may directly provide a Diwali bonus to the Service Provider, with recommended guidelines suggesting an amount up to 50% of the regular monthly payment.
  If a User wishes to give a higher amount, they may do so at their discretion. Sweep-It will not be involved in facilitating, processing, or mediating such bonus transactions, and shall bear no responsibility for any issues arising therefrom.        g) Respect Termination Protocols

• If you wish to terminate the service, provide 15 days’ notice to the Service Provider.

• Avoid abrupt or retaliatory terminations unless there is just cause (e.g., serious misconduct or breach of trust).                   h) Confidentiality and Data Protection

• Do not collect, misuse, or share any sensitive personal information about the Service Provider without lawful purpose or their consent.

• Always Protect the privacy and dignity of Service Providers.                                                                                                                             i) Prohibited Behavior

• You specifically agree not to:

• Assign the Service Provider work beyond the agreed scope or ask them to perform dangerous or unlawful tasks.

• Withhold payments unfairly or force them to work without breaks or leave.

• Use threats, coercion, or any form of force to continue or modify the employment.